Shipping & Return Policy

 

Shipping Policy

We currently only offer domestic (U.S.) shipping and shipping to Canada, but we hope to expand this in the future! We are a small team, so please allow ample time for us to package, process, and ship orders. Once an order is shipped, customers will be notified and provided with a tracking number. Shipping costs are calculated and added at check out. 

HOLIDAY NOTICE: orders placed after 12/10 may not arrive before Christmas (12/25)! We will be taking a short break from packaging and shipping orders. Thank you for your understanding! 

Return Policy

We aim to ensure that all our customers are satisfied with their purchases. However, if you are not completely satisfied, you can return the item within 30 days of receiving it. Please contact us to initiate a return or if you have questions about how to return an item. All items must be in its original condition. Please note that customers are responsible for all return shipping costs unless the item is damaged or defective upon arrival. Once we receive your returned item, we will process it and issue a full refund to your original payment method.

We are a small team and may take time to issue your refund. We appreciate your patience with us!

 

 

FAQs

What is the SoftBoysClub?

The SoftBoysClub is a brand that celebrates trans-masculinity and softness! We are an e-commerce site full of affirming art, apparel, and accessories. We even have our own publishing branch!

Aside from our online shop, we also organize events, create community through our online platforms, and help build awareness around trans-masculinity!

Can I be in the SoftBoysClub?

Yes! If you are a trans-masc person or ally to the trans community and you value softness and vulnerability than the SoftBoysClub is for you! In fact, it is you!

If you'd like to get more involved, feel free to reach out to us with ideas or if you're just wanting to connect!

Do you take custom necklace orders?

Yes! We are working on a custom intake form. For now, please reach out to us via DM on instagram: @softboysclub_